Admissions

When you're ready to take the first step, Serenity Hills Life Center is here to help.

Our compassionate admissions specialists will guide you through every stage of the process with care, professionalism, and confidentiality.

Contact Admissions

Your Admission Process

Serenity Hills Life Center is here to help you. When you call, you will be connected with a highly trained, experienced, credentialed and compassionate Admissions Specialist.

If you prefer you can visit our online form 24 hours a day, seven days a week.

The pre-admission process includes information gathering which includes, providing consent forms, program packet, medical billing payment information & discussion of payment options, and pre-assessment using SBIRT and ASAP Continuum Criteria Procedures.

After all the information is obtained, and the individual meets our criteria for treatment, and the appropriate level of care is determined, the Intake Specialist or designated representative will confirm a bed and admission date will tentatively be set.

If the individual needs detoxed, we can help make arrangements with our local partners or in the local area of the individual.

The individual must be medically cleared by a physician with proper documentation under the guidelines of Serenity Hills Life Center’s Medical Clearance Form. If medical clearance assistance is needed, we can arrange for a medical clearance.

If transportation is needed it can be arranged.

Please note:

Serenity Hills Life Center is not an acute care facility. Patients suffering from significant medical and psychological issues must be stabilized before beginning treatment at Serenity Hills Life Center.

Transportation

Serenity Hills Life Center knows the barriers to treatment caused by transportation needs.

We make all efforts to provide and help eliminate those barriers.

We provide local transportation and, in some cases, further, or we can meet you at a bus station, train station or airport.

Forms

Serenity Hills Life Center’s admissions staff is here for you. We strive to make your admission process as quick and as easy as possible. Rest assure that your personal information will always be kept confidential. Our committed team is prepared to guide you through every stage of the process.

Paying for Treatment

Our goal is to make treatment as affordable and accessible as possible. Our intake staff will review your insurance coverage with you.

Our staff will complete the insurance authorization process. This process includes the submission of all necessary insurance forms on your behalf.

Serenity Hills Life Center is in-network with all the insurers listed below.

  • Health Plan of the Upper Ohio Valley

  • Medicaid (Health Plan)

  • Medicaid (Unicare)

  • Medicaid

  • WellPoint

Call our intake staff today to determine your eligibility.

Insurance Verification

If you would like Serenity Hills Life Center to verify your insurance plan benefits, please provide your medical / mental health insurance information below.

All information is required. On occasion, more information is required to verify insurance benefits and eligibility.

What to Bring

At Serenity Hills Life Center, we believe that focusing on the whole person, treating you with respect and dignity are important parts of your treatment.

For you to focus on your recovery and healing, we invite you to rebuild your self-respect and dignity in our safe and beautiful environment.

We also ask you to consider the ways in which you carry and care for yourself, as well as those also in the process of healing.

Listed below are general DOs and DON'Ts of packing for your treatment experience at Serenity Hills.

NO CASH is allowed at the facility. We will provide hygiene products.

Please bring your items in a plastic-only container or garbage bags

What to Bring

  • Comfortable, casual attire – Laundry facility onsite

  • Exercise clothing – Gym shorts/shirts and sneakers

  • Weather-appropriate outerwear

  • Medications – Bring your existing prescribed medications in the original bottles or with your prescriptions

  • Picture ID

  • Insurance and/or prescription card

  • For self-pay – Method of payment, credit card, or cashier's check for the amount agreed to during the pre-admission phone assessment

  • Only bring 10 days’ worth of clothing

What NOT to Bring

  • Alcohol or non-prescription/illegal drugs

  • Cigarettes or electronic vapor cigarettes

  • Over-the-counter medications or vitamins

  • Cell phones, tablets, cameras, laptops, computers, radios, or other electronics

  • Powder of any kind

  • Perfumes, products containing alcohol, or personal care products

  • Guns, knives, lighters, matches, or any item that can be used as a weapon

  • Inappropriate or revealing clothing, including:

    • Short shorts

    • Pants that hang below the normal waist

    • Revealing underwear

    • Clothing with drug or alcohol logos/graphics

  • Food, candy, or drinks

  • Hair dryers, curling irons, or hairbrushes

  • Books, paper, pens, or pencils

  • Jewelry

  • Makeup

Items provided

  • Shampoo

  • Conditioner

  • Toothbrush

  • Toothpaste

  • Dental floss

  • Soap or body wash

  • Lotion

  • Chap Stick

  • Brush/comb

  • Q-tips

  • Deodorant

  • Hair ties

  • Nail clipper

  • Razors

  • Brush

  • The use of a hairdryer

  • The use of a straightener

  • Plastic storage container

  • Large refillable water bottle

  • A journal

  • Paper and pencils

  • Stamps and envelopes when allowed to write

Female-Only Facility

We're Here to Help

(304) 277-4657

Serenity Hills Life Center, West Virginia

© 2026 Serenity Hills Life Center. All rights reserved.